Privacy policy

Camera Resale (Formerly Camera Recycle) – Privacy Policy (UK GDPR Compliant)

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or interact with our website, sell equipment to us, or purchase items from us. References to Camera Recycle and Camera Resale are interchangeable and are the same entity, 

1. Who We Are

Camera Recycle Ltd
Registered in England and Wales – Company No.
Email: contact@camerarecycle.co.uk
This Privacy Policy applies to all data processed by Camera Recycle Ltd (“we,” “our,” or “us”).

2. Information We Collect

We may collect and process the following types of personal information:

  • Website & analytics data: IP address, browser type, device information, and browsing behaviour.
  • Order and trade-in details: your name, email address, postal address, phone number, and payment information when you buy from or sell to us.
  • Identity verification: we may request proof of ID or ownership when purchasing items from you, to comply with anti-fraud and anti-theft obligations.
  • Communications: messages, emails, or forms you send to us.
  • Marketing preferences: if you subscribe to newsletters or promotions.

3. How We Use Your Information

We process your personal data to:

  • Fulfil orders, payments, and trade-in transactions.
  • Communicate with you about valuations, offers, and customer support.
  • Verify ownership of items and prevent fraud or theft.
  • Improve our website, services, and customer experience.
  • Send optional marketing emails (only with your consent).
  • Comply with our legal and tax obligations.

Our lawful bases for processing include performance of a contract, legitimate interest, and legal obligation (e.g. record-keeping and anti-fraud checks).

4. Information Sharing

We never sell your personal data. We may share it only with:

  • Service providers such as couriers, payment processors, IT and hosting providers, who act on our instructions.
  • Professional advisers (accountants, solicitors) under confidentiality.
  • Law enforcement or regulators if required by law or to protect our rights.

All third parties are contractually bound to keep your data secure and use it only for the intended purpose.

5. Data Retention

We retain customer and transaction records for as long as necessary to fulfil our contractual, accounting, and legal obligations—typically 6 years for tax and business records. After that, data is securely deleted or anonymised.

6. Data Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no internet transmission can be guaranteed fully secure.

7. Your Rights

Under the UK GDPR you have the right to:

  • Access a copy of your personal data.
  • Request correction or deletion.
  • Restrict or object to certain processing.
  • Withdraw consent (for marketing).
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise your rights, contact contact@camerarecycle.co.uk.

8. International Transfers

We store and process data primarily within the UK. If we use service providers outside the UK/EEA, we ensure appropriate safeguards (such as UK GDPR-approved Standard Contractual Clauses) are in place.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. The latest version will always be posted on our website with the effective date shown below.

Last updated:

10. Contact

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Email: contact@camerarecycle.co.uk